The possibilities and benefits of chatbots are endless with chatbots. Here are just a few ways that a chatbot can help your business grow online.
We are in an on-demand society. Customers want results and answers, without having to wait 24 hours for a result. Most don’t care if they are getting help from a human or chatbot… as long as the get the help they need, when they need it.
Make it easy for your visitors to connection with your business by answering their questions 24/7
Customers want to be fully informed and educated on a product or service before making a purchase.
Enhance the shopping experience for your customers by giving product knowledge and expertise in real time. Have on-going personalized conversations about your products and services.
Trading emails for little or no value giveaways is old. Customers want to know more before giving more.
Build strong relationships with your visitors and nurture them into valuable leads by qualifying them automatically before you ever speak to them.
No matter your industry, product or service… relationships matter. Customers expect an authentic experience when dealing with businesses, even online.
Engage customers in a 1-on-1 conversation without distractions, keep them updated daily and showcase your brand through humor and storytelling.
You and your staff are doing repetitive, error-prone tasks.
Let your chatbot handle all of the monotonous tasks associated with customer support. Allow your staff to focus 100% on the task that require a human touch
Every business reaches a point where scaling becomes difficult, even if you have the resources.
Your chatbot will work 24/7 and can be trained to enhance your marketing, sales, support and brand even as you grow.
Email marketing has been effective for several decades. People send and receive emails daily, which makes it a great channel to reach new and existing customers. It is still very effective. There is only one problem… as time goes on it is becoming less effective.
Live chat and chatbots, on the other hand, have been gaining a lot of traction over the last couple of years. These are the channels of the future, and there are statistics are to back that claim. According to BigCommerce:
According to the American Marketing Association, the ROI of businesses that use live chat or chatbot is 305% higher than businesses who rely on email marketing
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